Timeline Training
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Copyright ©2009, Alice Dendinger Alliance Group
EMPLOYEE TEAM MEMBER
Serving Internal Customers
Description:
Customers are people too. Based upon the employee’s knowledge of DiSC and his/her natural behaviors, participants will explore how his/her behavior changes when confronted with a tough customer. Through this analysis, participants will also learn how to better understand the behaviors unique to each customer and how to respond to the needs of that individual.
1. Communication Skills:
Understanding Your Natural Style
2. Communication Skills:
Understanding Others Natural Style
3. Increasing Communication Effectiveness
4. Assertive Communication Skills
5. How to be a Great Team Player
6. Giving and Receiving Feedback
7. Understanding and Communicating Your
Workplace Expectations
9. Professionalism and Respect in the
Workplace
11. Communicating Up:
Managing your Boss/
Managing your Career
12. Building and Contributing to a Trusting
Environment