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Assertive Communication Skills

 

Description:

Developing assertiveness helps us be more confident with family members, friends, bosses, co-workers, and even total strangers. Be authoritative without seeming arrogant. Garner cooperation and commitment without being over-bearing and resolve conflicts without losing your cool. Learn how to deal with anger and criticism more effectively and feel good about your relationships.

 

1.   Communication Skills:
       Understanding Your Natural Style

 

2.   Communication Skills:
       Understanding Others Natural Style

 

3.   Increasing Communication Effectiveness

 

4.   Assertive Communication Skills

 

5.   How to be a Great Team Player

 

6.   Giving and Receiving Feedback

 

7.   Understanding and Communicating Your
       Workplace Expectations

 

8.   Powerful Listening

 

9.   Professionalism and Respect in the
       Workplace

 

10. Dealing with Change

 

11. Communicating Up:
        Managing your Boss/
        Managing your Career

 

12. Building and Contributing to a Trusting
       Environment

 

13. Time Mastery

 

14. Effective Written Communication

 

15. Respecting Diversity

 

16. Serving Internal Customers