Timeline Training

 

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SUPERVISOR / TEAM LEAD

Solving Problems and Making Decisions

 

Description:

Problems have many variables and effective solutions can be difficult to determine. This course will outline an orderly, step-by-step, problem-solving process where issues are clearly defined and the root causes analyzed. Learn how to involve your team in evaluating causes and implementing solutions so that everyone can agree and support the change.

 

1.   Essential Skills of Supervision

 

2.   Transition:  From Team Member to Team
       Leader

 

3.  Introduction to Coaching Feedback

 

4.   Motivating Your Team

 

5.   Improving Team Effectiveness

 

6.   Setting Goals and Expectations

 

7.   Delegating to Others

 

8.   Improving Performance Problems

 

9.   Guiding Conflict Resolution

 

10. Basics of Project Management

 

11. Solving Problems and Making Decisions

 

12. Supporting Change

 

13. Sexual Harassment Training

 

14. Dealing with Difficult People

 

15. Interviewing & Selection

 

16. Coaching Through the Q not the A

 

17. Managing Workplace Expectations

 

18. Front Line Leadership - It’s About You!

 

19. Critical Communication Skills

 

20. Listening When Leading Others