Timeline Training
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SUPERVISOR / TEAM LEAD
Coaching Through the Q not the A
Description:
As a supervisor, you may think you need all the answers. Not so. A successful supervisor is an individual who has harnessed the power of asking the right questions at the right time. Participants discover the types of questions to use and when to effectively use them to motivate, delegate, problem solve and accomplish the work. Increase employee commitment and build trust through the power of questions.
1. Essential Skills of Supervision
2. Transition: From Team Member to Team
Leader
3. Introduction to Coaching Feedback
5. Improving Team Effectiveness
6. Setting Goals and Expectations
8. Improving Performance Problems
9. Guiding Conflict Resolution
10. Basics of Project Management
11. Solving Problems and Making Decisions
13. Sexual Harassment Training
14. Dealing with Difficult People
16. Coaching Through the Q not the A
17. Managing Workplace Expectations
18. Front Line Leadership -
19. Critical Communication Skills