Timeline Training

 

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SUPERVISOR / TEAM LEAD

Managing Workplace Expectations

 

Description:

The inability to communicate expectations in a way in which they are heard and understood is one of the greatest challenges in supervising others. In this module, learn a step-by-step process for communicating expectations so that everyone is “on the same page.” Avoid conflict and disappointment by effectively communicating and managing workplace expectations.

1.   Essential Skills of Supervision

 

2.   Transition:  From Team Member to Team
       Leader

 

3.  Introduction to Coaching Feedback

 

4.   Motivating Your Team

 

5.   Improving Team Effectiveness

 

6.   Setting Goals and Expectations

 

7.   Delegating to Others

 

8.   Improving Performance Problems

 

9.   Guiding Conflict Resolution

 

10. Basics of Project Management

 

11. Solving Problems and Making Decisions

 

12. Supporting Change

 

13. Sexual Harassment Training

 

14. Dealing with Difficult People

 

15. Interviewing & Selection

 

16. Coaching Through the Q not the A

 

17. Managing Workplace Expectations

 

18. Front Line Leadership - It’s About You!

 

19. Critical Communication Skills

 

20. Listening When Leading Others