Timeline Training
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SUPERVISOR / TEAM LEAD
Listening When Leading Others
Description:
We all have a natural style of listening. Some of us listen for just the facts while others enjoy the listening experience and encourage more dialogue. What is your natural approach to listening? By completing a personalized profile and participating in this module, you will discover your natural approach to listening and develop an action plan to enhance your effectiveness as a communicator.
1. Essential Skills of Supervision
2. Transition: From Team Member to Team
Leader
3. Introduction to Coaching Feedback
5. Improving Team Effectiveness
6. Setting Goals and Expectations
8. Improving Performance Problems
9. Guiding Conflict Resolution
10. Basics of Project Management
11. Solving Problems and Making Decisions
13. Sexual Harassment Training
14. Dealing with Difficult People
16. Coaching Through the Q not the A
17. Managing Workplace Expectations
18. Front Line Leadership -
19. Critical Communication Skills