Timeline Training

 

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SUPERVISOR / TEAM LEAD

Guiding Conflict Resolution

 

Description:

Conflict is an inevitable part of all work situations. Learning how to deal with it in order to maintain individual and team focus and productivity is the key. You will be provided with tools to determine conflict management styles and models for handling conflict, leveraging the impact to everyone's advantage.

 

 

 

 

1.   Essential Skills of Supervision

 

2.   Transition:  From Team Member to Team
       Leader

 

3.  Introduction to Coaching Feedback

 

4.   Motivating Your Team

 

5.   Improving Team Effectiveness

 

6.   Setting Goals and Expectations

 

7.   Delegating to Others

 

8.   Improving Performance Problems

 

9.   Guiding Conflict Resolution

 

10. Basics of Project Management

 

11. Solving Problems and Making Decisions

 

12. Supporting Change

 

13. Sexual Harassment Training

 

14. Dealing with Difficult People

 

15. Interviewing & Selection

 

16. Coaching Through the Q not the A

 

17. Managing Workplace Expectations

 

18. Front Line Leadership - It’s About You!

 

19. Critical Communication Skills

 

20. Listening When Leading Others